Privacy Policy

Last updated 28 September 2026

The short version: we only use your menu photos to translate them (and, when a translation fails or looks wrong, so our small team can see what went wrong and fix it), we delete them after 30 days unless you share the result, we never sell your information, and we never use your photos to train AI. The dish names we read and their translations are kept, with nothing that links them to you, to make MenuJet better.

Who we are

MenuJet (menujet.com) is a free, independent project based in Taipei, Taiwan. In this policy, “we,” “us,” and “our” mean MenuJet and the people who run it. This explains what happens to your information when you use the site. It follows Taiwan’s Personal Data Protection Act, and we have tried to keep it clear for visitors from anywhere.

What we collect

Menu photos you upload, and the menu text and translations we create from them. That’s the whole point of MenuJet.
A random device code in a cookie (mj_did), so we can give each device its 2 free menus and stop abuse.
A one-way code made from your network address. It limits abuse from a single network. We never store your IP address itself.
Your country, from your connection, so we can read prices correctly (a plain “120” means New Taiwan dollars in Taiwan and baht in Thailand).
Your email address, only if you sign in. If you choose “Continue with Google”, Google tells us your email address and name; we keep the email and don’t use the name.
Messages you send us through the contact form or by email.
If you run a restaurant: the restaurant details you enter, and the contact details and message you give us when you claim a listing, so we can check it’s really yours.
Your location, only when you tap “I’m here” to find a restaurant. It’s used for that one search and not stored. If you add a restaurant that isn’t on Google Maps, its pin is where you were standing.
A language vote, if you ask us to add a language: the language and your device code, so each device counts once.

We don’t ask for your name, phone number, or payment details. Before your photo is uploaded, your phone or browser strips its hidden details, including GPS location. Please don’t photograph people; if someone ends up in a photo, we don’t try to identify them.

How long we keep it

Photos from translations you don’t share: deleted after 30 days.
The record of a translation you don’t share (the full menu text, linked to your device or account): deleted after 30 days.
Dish names and their translations (for example “滷蛋: Braised egg”): kept in a dish dictionary with nothing that links them to you, your device, or where you were. Menus are public information; this helps us translate the same dish consistently and faster.
Shared links: kept until the link expires after 30 days, then deleted.
Photos of a menu you add to MenuJet (“Add to MenuJet”): kept while our team checks it, then for as long as that menu is published, as a record of where it came from. If we reject it, the photos are deleted straight away.
Photos rejected as spam: deleted, with a one-way fingerprint kept up to 180 days so the same file can’t be sent again.
Your sign-in email: until you ask us to delete your account. If you add menus to MenuJet, we use it to tell you when one goes live and, once a month, how many travelers your menus helped. One click in any of those emails (or the switch on “Your contributions”) stops them.
Contact messages: up to 12 months.
Restaurant claim details: while we check the claim and manage the listing, or until you ask us to delete them.
Language votes: while we count them to decide which languages to add next.
A cost record for each AI request (which model, how much, what it cost; no photos or text), for our accounts.

Cookies and analytics

mj_did (needed): the device code for your free menus. 1 year.
Sign-in cookies (needed, only if you sign in): keep you signed in.
Kept on your phone, not sent to us: your last 5 translations and menu pages you opened, so they open without a signal. Clear them in your browser settings at any time.
Your in-progress translation, stored only in your browser, so a refresh doesn’t lose it.
Cloudflare Turnstile may set a security cookie when it checks for bots.
Google Analytics (through Google Tag Manager) and PostHog, only if you choose “Accept analytics”. They tell us which pages help and where people get stuck, not who you are. PostHog also records anonymous replays of how the pages are used (taps, scrolls, screens), with everything you type hidden; we never send it your email or name. You can change your mind anytime with Cookie settings at the bottom of every page.
Simple counts, no cookies. When a restaurant’s menu page opens, we count one view: which menu, which language, and whether it came from a printed QR code (sticker, table card, or printed menu). We also count when the “show staff” screen or “play it out loud” is used. These counts hold nothing about you (no cookie, no IP address, no account), help restaurants see that their English menu is used, and are deleted after 13 months.

We don’t sell, rent, or trade your information. We don’t use your photos to train AI, and the AI services we use don’t keep them or train on them either. A few trusted service providers run MenuJet for us and only handle your information to do that:

Hosting, database, photo storage, and sign-in: Japan and the United States.
AI services that read and translate menus, and that we test new AI models with: United States.
Analytics and anonymous screen replays, only if you choose “Accept analytics”: United States.
Maps and places search (finding a restaurant by name or with “I’m here”): United States.
Email delivery, bot protection, and “Continue with Google” (only if you use it).

Want to know exactly which companies these are? Just ask us.

This means your information may be processed outside Taiwan, mainly in Japan and the United States.

Your choices and rights

Under Taiwan’s Personal Data Protection Act you can ask us to tell you what we hold about you, show it to you, give you a copy, correct it, stop using it, or delete it. The same goes wherever you live. Just use the contact form, and we’ll reply within 30 days. You can also ask us to take down a shared link early.

Without a photo we can’t translate a menu. Without signing in you can still translate 2 menus; after that, signing in (free) with Google or an email address lets you continue.

Keeping it safe

Photos are stored privately and are never public unless you share the result. We use reasonable measures to protect what we keep, and we keep as little as we can on purpose. No website can promise perfect security.

Children

MenuJet is for a general audience. If you’re under 18, please use it with a parent’s or guardian’s permission.

Changes to this policy

If we update this policy, we’ll change the date above. Big changes will be noted on the site.

Contact us

Questions or requests? Use the contact form.